How long will my order take to arrive?

Most orders arrive within 4-6 business days with our flat rate ($11) shipping. We have express 3-day, Two-Day and Overnight shipping options if you need it more quickly! Shipping to APO/FPO or P.O boxes may take longer.

Should I purchase an extra pole for my Otentik sunshade?

The standard setup of two poles is sufficient for most cases. In areas where there’s little or no wind, a third pole may be beneficial. In most cases, though, you won’t need it!

What is your return policy?

If you’re not happy with your purchase, we’ll do our best to make the return process as seamless as possible! Please read our return policy for instructions on how to get that ball rolling, and we’ll take care of all the rest.

How secure is shopping in the Online Shop? Is my data protected?

We take your privacy very seriously, and respect the info. you provide us with by never selling it to third parties. We do not store your payment information in any way, nor solicit you for anything unwanted. We only use your information to communicate with you regarding your order.

How do I know when my order will arrive?

Once you place your order, you’ll receive an order confirmation email. Only when we process the order will you receive an email with a FedEx tracking number, so you can start stalking your order! =) All orders placed before 1pm will ship same day (M-F). All others will be processed and shipped the following business day.

How should I take care of my sunshade?

As for washing, we would normally only recommend washing the sunshade once a year or if it gets something on it. Usually a quick rinse with fresh water and air dry will suffice. When you wash the whole shade, detach the ropes and put them in a garment bag.  It is important to wash the sunshade without any soaps or detergents. Using these sorts of products will affect the durability and quality of the sunshade fabric. After use, the easiest and best practice for keeping the sunshade clean is to hand wash the sunshade in cool water and then let the fabric air dry.