At Outsiders we work hard to create quality products to compliment your outdoor lifestyle. Whether you’re using your Otentik sunshade on the beach, hiking or in the backyard we want you to be satisfied with your purchase.
Our team is available every day of the week to take phone calls and texts for setup assistance in order to provide our customers with the best experience.
If for some reason you are not pleased with the product and wish to return, we offer a 30 day return policy with no re-stocking fees for new and un-used items. Due to the nature of the product, returns for used items will incur a re-stocking fee since the fabric cannot be re-sold as new. Re-stocking fees on used items are dependent on the condition of the returned item and are handled on a case by case basis. We encourage you to get in touch with our team to help ensure a smooth process and minimal fees. Our standard fees for items returned like-new is $10.
All returns must be submitted to our team to receive an RMA. We request that you use a trackable service and mail the sunshade to our office:
112 S Woodland Blvd
DeLand, FL 32720
Refund Processing Time
We do our best to process returns within 5 business days of receipt of item. Keep in mind that we get backlogged during peak seasons and sales, so it may take longer during those times. Refunds will be submitted within that time frame, but may take longer to show up on your end, due to processing times of banks and credit cards.
If you have any questions, don’t hesitate to contact us.
Terms and Conditions
Last updated: July 17, 2017
Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the www.outsidersusa.com website (the “Service”) operated by Otentik USA LLC DBA Outsiders USA (“us”, “we”, or “our”).
Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you do not have permission to access the Service.
If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.
You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.
We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.
We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.
Availability, Errors and Inaccuracies
We are constantly updating product and service offerings on the Service. We may experience delays in updating information on the Service and in our advertising on other web sites. The information found on the Service may contain errors or inaccuracies and may not be complete or current. Products or services may be mispriced, described inaccurately, or unavailable on the Service and we cannot guarantee the accuracy or completeness of any information found on the Service.
We therefore reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.
Contests, Sweepstakes and Promotions
The Service and its original content, features and functionality are and will remain the exclusive property of Outsiders USA and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Outsiders USA.
Links To Other Web Sites
Our Service may contain links to third party web sites or services that are not owned or controlled by Outsiders USA.
Outsiders USA has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.
You acknowledge and agree that Outsiders USA shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third party web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third party web sites or services that you visit.
We may terminate or suspend your access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
These Terms shall be governed and construed in accordance with the laws of Florida, United States, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.
If you have any questions about these Terms, please contact us. We can be reached via email at firstname.lastname@example.org or called at +1 (321) 323 9138.